Frequently Asked Questions
Trade Recommendations
| Question | Answer |
Can I speak to a trader regarding particular trading recommendations? |
Generally we ask that any questions you have for our analysts be sent to us via email to info@fatprophets.co.uk. Our analysts are very busy formulating trades for our clients, but they will respond to your email enquiries as soon as possible. |
| The timing of my trade entry or exit does not match that reported in the trading report. |
Trading report levels are based on available spot prices. Quoted spreads will sometimes vary between different platform providers. |
Technical Support
| Question | Answer |
When I go to login to the website, I get told that my username is incorrect. |
Please ensure you have typed your username (the email address you have registered with us) correctly, keeping in mind that the username and password are case-sensitive. Also, if you have incorrectly entered your username previously, it may have been saved by your "autofill" function and hence predicts the incorrect email and/or password. Enter the correct email and password and save that as the new autofill selection. |
I need to change the email address or password I have registered with Fat Prophets. Can I do this through the website? |
Yes, you can change your email address or password through the website. Simply login to the members section and then click "My Email Address" link of the "My Membership" section on the bottom left hand side of the Members home page. |
I find the text on your website small and hard to read, can I make the text bigger? |
You certainly can, it's quick and easy to do in only 3 steps:
1. Open Internet Explorer 2. Go to the "View" menu at the top of your web browser 3. Select "Text Size" from the menu 4. Then select your desired text size. Once you select your choice it will adjust automatically. |
| I am not sure when my Membership will expire |
A service notification will appear in your Members homepage 45 days from expiry of each service that you have. |
| I have forgotten my password |
Simply click on "Sign in" on the home page, and on the next screen click on "Forgotten your password". Enter your registered email address and we will send it out to you. |